![]() We finally gave up and ordered a Domino’s pizza. Put me on hold for another 20 minutes while she “ tried to resolve the issue for you” until once again, the phone simply disconnected me. I finally resorted to calling the Laurel Lounge at Horseshoe Council Bluffs. It rang for 20-25 times before disconnecting me. I wanted to talk to a person! So I try the front desk from my hotel phone. They finally told me they couldn’t connect me to the restaurant- that I should log on to Caesar’s Eats. When you call the number listed for the restaurant, you get sent to a call center somewhere out of the country!! Two attempts led nowhere, except back to the call center. ![]() From our hotel room, there was no way to call and place an order! I initially spent over 20 minutes on the phone. He reported it to the front desk, who said, “Ya, we’ve had problems with her.” Ummm, so why is she still allowed into the property? We wanted to eat at the new Guy Fieri restaurant. It made him uncomfortable, so he turned around got back on the elevator. While getting on the elevator late at night, at the last minute, woman stuck her arm in and got on the elevator with my husband and followed him. Nobody seems to care whether or not you have a pleasant experience. ![]() Upon a recent stay the bathroom was filthy and moldy. This property is so sad, has gone downhill rapidly.
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